Nitel has launched its Remote Reboot Service, designed to quickly restore businesses with dispersed locations online after a network issue.
The company said the service will eliminate significant onsite or direct tech support expenses by remotely rebooting the network. According to Nitel’s research, nearly 50% of broadband and cellular issues can be solved with a simple device reboot.
Devices can be rebooted by deploying a cloud-controlled IP power distribution unit to customer locations—without paying for costly truck rolls or waiting for technical employees to arrive.
Nitel’s solution includes three main elements:
Automatic Self-Healing: Nitel deploys remote reboot power distribution units (PDUs) to monitor connectivity continuously, and when the connection is lost, it automatically reboots affected devices. Automation is configurable and is designed to speed resolution activities. Nitel’s findings have been that reboots resolve customer issues nearly 50% of the time for broadband routers.
Remote Management: Remote reboot services empower the Nitel NOC to remotely reboot equipment at the customer’s premises as part of Nitel’s managed services to reduce costly downtime. This also helps the NOC identify continuously unreliable equipment that may need maintenance before it fails entirely. Other services provided by Nitel’s NOC include device monitoring, change management, software/firmware updates, maintenance, equipment replacement, and visibility and control through the MyNitel portal.
Customer Control: This service also allows customers to reboot devices that aren’t managed by Nitel remotely. Customers plug their own devices’ power cords into the PDU power plugs and remotely reboot via their cloud portal, which is accessible through MyNitel.
Mike Frane, Nitel’s chief product officer, said that Remote Reboot Service provides a way to get business locations back online during an outage quickly.
Devices can be rebooted by deploying a cloud-controlled IP power distribution unit to customer locations without paying for costly truck rolls or waiting for technical employees to reach the location.
“We never want to call anything simple when it comes to the network, but we have found that many issues our customers experience, especially with broadband services, can be solved with a device reboot,” he said. “We are constantly looking at ways to help our customers improve network quality and uptime, and this is an efficient and straightforward solution that improves efficiency and maximizes network availability.”
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