Brightspeed taps Alianza's cloud-native platform to deliver voice, UC services

May 24, 2023
Partnering with Alianza is part of a broader transformation effort on Brightspeed's part to bring faster and more reliable internet service and cloud communications to more than 3 million homes and businesses over the next few years.
66301a904f08ef000841d695 Brightspeed Alianza

Alianza, Inc., a provider of cloud communications technology for service providers, and Brightspeed, known as the nation's fifth-largest incumbent local exchange carrier (ILEC), have this week announced a joint effort to deliver voice and unified communications (UC) services to residential and small business customers across Brightspeed's fiber broadband network.

As stated in a May 24 press release, partnering with Alianza is part of a broader transformation effort on Brightspeed's part to bring faster and more reliable internet service and cloud communications to more than 3 million homes and businesses over the next few years, primarily targeting locations where fiber and advanced technology have not historically been deployed, as reckoned by the provider.

Supported by a roster of blue-chip technology vendor partners, Brightspeed notes it is currently implementing a network architecture designed to dramatically simplify operations, accelerate deployment, and extend market availability. With Alianza, Brightspeed will offer unified communications as a service (UCaaS) and traditional voice services such as home phone, business lines, and plain-old-telephone-service (POTS) replacement for specialty lines. Brightspeed said it will now serve residential and small businesses with the Alianza product suite, all under the Brightspeed brand.

Numerous benefits

By selecting Alianza's cloud communications platform, Brightspeed realizes numerous benefits. Alianza says its scalable, flexible cloud-native platform enables Brightspeed to quickly bring the most in-demand communications services to market, and easily keep up with market changes and service innovations over time.

Meanwhile, the ability to integrate its business and operations support (BSS/OSS) systems to Alianza's API-first cloud platform automates the end user buy-flow, account provisioning, billing, and end-to-end workflows. Plus, by eliminating the need to manage traditional voice equipment, feature server upgrades, and other legacy voice network complexities, Alianza's solution frees up Brightspeed's operations teams to focus on providing a better customer experience.

Alianza notes its technology's commercial model enables Brightspeed to eliminate capital requirements for voice networking and assures the lowest total operating cost as the customer base scales. Finally, with constant security benchmarking and automated failover to georedundant, always-on data centers, Alianza notes its platform delivers dependable carrier-grade reliability and security.

Joe Ambeault, vice president of product management for Brightspeed, said:

"We continue to make intentional decisions to deploy leading-edge, best-in-class cloud native technologies as we build out our fiber network, so our customers have access to state-of-the-art services backed by unmatched customer service. Alianza's platform and its supportive customer success and enablement team are an important component of that strategy, giving us the ability to quickly deliver the new voice and UC services our customers want through our robust broadband offering."

Brian Beutler, founder and CEO of Alianza, concluded:

"Brightspeed's focus on building a modern, agile, next-generation broadband company with continued innovation and a commitment to delivering top-notch customer experiences is a perfect match with our company culture and history. We are working together to connect people in new and innovative ways and help Brightspeed execute on bridging the digital divide in their communities."

About the Author

Matt Vincent | Senior Editor

Matt Vincent is senior editor of Broadband Technology Report. A B2B technology journalist, editor and content producer with over 17 years of experience, he specializes in the full range of media content production and management, as well as SEO and social media engagement best practices.

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