OpenVault, a source of SaaS-based revenue and network optimization platforms and data-driven insights for broadband operators, this month announced that it has created a cloud-based solution that is being used to detect “speed clipping” by subscribers of a major CALA region carrier.
As explained by OpenVault:
Speed clipping occurs when subscribers encroach on the upper speed limits of their broadband plans on a frequent basis which may result in dissatisfaction and unnecessary customer support actions.
The ability to identify speed clipping subscribers enables broadband providers to proactively take steps to right-size the subscriber service packages, optimize customer experiences and ensure that their provisioned level of service aligns with actual usage.
Data from the upcoming Q3 2021 OpenVault Broadband Insights (OVBI) report shows that from May 2020 to September 2021, the percentage of subscribers who exceeded 80% of their provisioned speed -- a common threshold for speed clipping -- increased 52.6% in the downstream and 48.8% in the upstream for a mid-size operator in the United States.
“Too often subscribers have overlooked the need to upgrade their service levels to align with their new broadband usage realities,” commented Josh Barstow, Chief Revenue Office for OpenVault. “Our Speed Clipping solution enables operators worldwide to improve operational and business results by identifying usage patterns that require network remediation or speed tier upgrades.”
Speed clipping will be among the topics discussed on OpenVault's OVBI Q3 2021 webinar on Thursday, Nov. 11.