Bright House Taps NetCracker for Back Office Upgrade

Jan. 20, 2015
Bright House Networks has completed the first phase of a multi-phase BSS and customer experience upgrade program with NetCracker ...
Bright House Networks has completed the first phase of a multi-phase BSS and customer experience upgrade program with NetCracker Technology. The back office program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a managed services relationship.

In Phase 1, NetCracker worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution. Bright House Networks also launched a new NetCracker residential CRM platform at the same time. The rest of the ongoing program will consist of implementing NetCracker's CRM for businesses and NetCracker's overall e-commerce suite.

About the Author

BTR Staff

EDITORIAL
STEPHEN HARDY
Editorial Director and Associate Publisher
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MATT VINCENT
Senior Editor
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SALES
KRISTINE COLLINS
Business Solutions Manager
(312) 350-0452
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JEAN LAUTER
Business Solutions Manager
(516) 695-3899
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