Bright House Networks has completed the first phase of a multi-phase BSS and customer experience upgrade program with NetCracker Technology. The back office program encompasses billing system consolidation and replacement, new CRM and e-commerce implementations, as well as a managed services relationship.
In Phase 1, NetCracker worked with Bright House Networks to consolidate third-party legacy billing systems across six markets onto the NetCracker Revenue Management solution. Bright House Networks also launched a new NetCracker residential CRM platform at the same time. The rest of the ongoing program will consist of implementing NetCracker's CRM for businesses and NetCracker's overall e-commerce suite.
About the Author
BTR Staff
EDITORIALSTEPHEN HARDY
MATT VINCENT
SALESKRISTINE COLLINS
JEAN LAUTER
STEPHEN HARDY
Editorial Director and Associate Publisher
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MATT VINCENT
Senior Editor
[email protected]
KRISTINE COLLINS
Business Solutions Manager
(312) 350-0452
[email protected]
JEAN LAUTER
Business Solutions Manager
(516) 695-3899
[email protected]
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