Managing a field workforce takes skill and the key function: time. Appointment times, time to site, time on site, time to next appointment...it all adds up to superb efficiency or chronic inefficiencies. However other factors are also taken into account - skill sets of technicians, meetings, the right tools all are all critical elements. In this installment, Tom Gorman of opXL, LLC takes us through eight critical steps in successful deployment of your team - helping you reduce fuel cost, truck rolls, and time - so you maximize your customer satisfaction. This installment is sponsored by PenguinData Workforce Management. Return to the main Best Practices for Automated Workforce Management page.