Plume: HomePass App

Plume HomePass is a bundle of smart home services designed to dramatically improve WiFi coverage, speed, and reliability within the home by constantly adapting to users’ needs, enhancing connected device security, and providing subscribers with a highly personalized and superior smart home experience. Today, the platform manages more than 1.6 billion devices and is used by more than 260 CSPs worldwide. It provides significant operational benefits and results, including increased lifetime revenue from customers by 52%, reduced opex expenses from support calls and truck rolls by 51% and 67%, reduced churn by 30%, and increased overall customer lifetime by 2.9 years, says Plume.

Judge’s Comment: “HomePass will be a useful option to provide to customers who want control of their own WiFi capabilities.”