Global Crossing global network still experiencing trouble in New York City

Sept. 18, 2001
Sept. 18, 2001--Although Global Crossing-owned and operated facilities are fully operational worldwide, the company continues to work with local access providers still facing significant issues in lower Manhattan.

By Mardi Balgochian Scalise, Lightwave Web Editor

Global Crossing recently released a statement regarding its network operations following the September 11 tragedy in the New York City area. Although Global Crossing-owned and operated facilities are fully operational worldwide, the company continues to work with local access providers still facing significant issues in lower Manhattan.

Global Crossing's owned and operated network facilities in lower Manhattan have been fully restored, including power, equipment and systems. However, the company is continuing to work closely with local access providers who are still experiencing issues in and around the area. Global Crossing's backbone, core voice and data services, provisioning services, and systems are fully up and running worldwide.

As a result of the World Trade Center disaster, circuits transiting the company's 80 Pine Street Network Operations Center in New York City were not operating.

Customer service teams and newly added customer service and operations staff have been available around the clock.

As stated on its website, "We are in contact with affected customers and have emergency teams in place to provide constant updates and assistance. We are unable to act on 80 Pine Street related trouble tickets until we are able to gain access to this facility."

"Our global network is secure, operating and continues to support our thousands of customers. To assist in Manhattan's recovery from [the] tragic events, we immediately activated an emergency operations center in New Jersey. Our service centers and service representatives are also working with customers, government agencies, and other carriers in lower Manhattan to provide full service. We will provide additional updates as appropriate."

Updates will be posted to the Global Crossing website at www.globalcrossing.com.

About Global Crossing:

Global Crossing Ltd. (NYSE:GX) provides telecommunications solutions over the an integrated global IP-based network, which reaches 27 countries and more than 200 major cities around the globe. For more information, visit www.globalcrossing.com or www.asiaglobalcrossing.com.

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