Sunrise Telecom unveils broadband test management tool
MARCH 10, 2009 -- Sunrise Telecom Inc. has announced realGATE, a management system for the company's broadband test sets, including the CM1000, CM2000, and the CM2000E.
MARCH 10, 2009 -- Sunrise Telecom Inc. (search Lightwave for Sunrise Telecom) has announced realGATE, a management system for the company's broadband test sets, including the CM1000, CM2000, and the CM2000E. The Web-based system is designed to save time by centralizing essential information while streamlining and improving existing broadband testing approaches. According to Sunrise Telecom, realGATE enables faster problem isolation, reduces truck rolls, and saves time and money for communications carriers delivering broadband services to the home.
"Ensuring your field technicians have the latest tools to diagnose and correct broadband and digital voice service issues is critical to achieving customer satisfaction and keeping operational costs in check," said Jeff Heynen, directing analyst, broadband and video, Infonetics Research. "realGATE gives technicians and operators a complete field testing solution that feeds into a central data repository so network issues and their solutions can be discovered faster, eliminating multiple service calls and unnecessary CPE swaps."
The realGATE Web application runs on a server that can be set up to allow simultaneous access by both field based technicians and internal personnel. New firmware can be easily downloaded to the field, providing the latest enhancements and configurations available, Sunrise Telecom says. Instant communication with the server gives field techs the information that they need to deliver the quality of service that customers demand. Delivering faster time to repair increases customer satisfaction and can significantly reduce churn rates, the company asserts.
"As new services and technologies are deployed over broadband networks, testing and monitoring become more complex. Multiple truck rolls and extensive correlation and analysis can add time and costs to network management and service deployment," said Bahaa Moukadam, Sunrise Telecom's vice president of marketing. "realGATE provides a 360 degree view that improves field operations, ensures state-of-the-art testing, and enables managers to streamline operations to improve efficiency."
The scalable realGATE is designed to enable users to start gradually and scale up as the system grows. Uploaded test results are made available to any technician as a reference point for addressing future service activations or repairs. The ability to access both current and historical information from any location helps technicians isolate problems more quickly and reduces the time spent troubleshooting in the field, Sunrise Telecom adds. All data is stored in a MySQL open source database, which makes realGATE easy to integrate with workforce software, billing systems and other third party applications, says the company.
realGATE will be available in April 2009.
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