With TrueSpeed VNF, JDSU has taken a test function that resides in its T-BERD/MTS equipment and virtualized it. As such, the solution assesses customer quality of experience in a virtualized computing environment. It provides centralized, software-based test capabilities with software clients that generate standardized measurements. Specifically, TrueSpeed offers IETF-standardized RFC 6349 compliance so that customer care representatives at a central site like a call center can evaluate the customer experience. Field technicians often do not have to be dispatched.
The related efficiencies, including a reduction in service call times and dispatches, can lead to a 40% reduction in customer service costs, JDSU says.
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