Suddenlink has expanded its partnership with NetCracker Technology by engaging in a multi-year managed services program. As part of the initiative, NetCracker will deliver its CRM solution to Suddenlink via a hosted managed service model with SLAs. NetCracker will manage, operate and maintain all IT aspects of the CRM offering.
"NetCracker has been our proven partner for managed services. We have further expanded the relationship to include its hosted CRM solution, giving us a comprehensive BSS capability fully integrated with NetCracker's Revenue Management," said Bob Putnam, senior vice president and CIO at Suddenlink.
Suddenlink initially deployed NetCracker CRM in October.