At the Broadband World Forum (Oct. 13-15), AirTies, a widely deployed supplier of managed Wi-Fi platforms to communication service providers globally, announced that more than 25 million homes are now managed by its AirTies Cloud offering. Service providers across North America, Europe, Asia, and Australia rely on AirTies Cloud to monitor, manage, and optimize home Wi-Fi performance.
“Home Wi-Fi is more essential than ever in today’s world, and internet service providers play the central role in keeping us all connected and productive,” observed Philippe Alcaras, CEO of AirTies.
He continued, “At AirTies, our mission is to empower service providers to deliver the best managed Wi-Fi experience for their customers. We recently surpassed a major milestone with more than 25 million homes managed by AirTies Cloud and expect that to double in the next few years, as service providers around the world focus even more on enhancing the end-to-end broadband experience.”
AirTies Cloud is billed as a secure, GDPR-compliant Wi-Fi management platform that continuously optimizes each individual home network and gives service providers real-time visibility into their subscribers’ Wi-Fi performance, allowing remote diagnostics and troubleshooting.
The company notes the platform enables operators to examine performance across individual homes, regional clusters, or an entire installed base, and provides a unique “Wi-Fi Experience Index” to help operators better serve their customers.
AirTies' Alcaras continued, “Each service provider is unique, and they require flexible, secure, and scalable Smart Wi-Fi solutions to support the rise in remote working and learning, telehealth, home entertainment, and super-connected homes. Our portfolio is flexible to meet their different needs, with hardware agnostic Smart Wi-Fi software, AirTies Cloud platform, extenders, expert Wi-Fi professional services – and a dedication to ongoing support and product innovation.”
The company says its AirTies Cloud platform provides predictive resolutions of Wi-Fi issues, reducing the need for technician visits, and proactively identifies homes in need of broadband upgrades, additional extenders, or device upgrades. AirTies Cloud also fully integrates with operators’ existing management systems through secure APIs to support customer care, network operations and installation teams, and customer marketing departments.
Analysis from AirTies Cloud
Recently, AirTies published a research paper for service providers entitled “The Catalyst Effect: Understanding the Impact of Lockdown on Residential Wi-Fi and Future Implications."
The research relied on real-world, anonymized insights from AirTies Cloud, examining the impact on Wi-Fi usage during lockdown and beyond, and the important implications for the future of Internet service providers.
Among its key findings, the research found that when under pressure, home Wi-Fi performance does not worsen in a linear fashion correlated with increased usage, but rather that it deteriorates in an exponential way.
Overall, AirTies found that during lockdown, users’ quality of experience (QoE) deteriorated by 160%, with peaks reaching 200%, relative to the increase in Wi-Fi usage and activity.
AirTies says this “catalyst effect” remains prevalent in the post-lock down period as well, and the paper outlines the potential impact and remedies for service providers. The findings in the paper are one of the topics discussed by AirTies’ executives at the Broadband World Forum virtual event.
On October 13, Philippe Alcaras, CEO of AirTies, spoke on the session: “Managing the Software of the Connected Home to Deliver Better Customer Experience.” On October 15, Bart Vercammen, Executive Vice President and General Manager of AirTies’ software product line, will speak on the session: "Customer Experience in Peak Demand – the ‘New’ Normal."
Registration information for the Broadband World Forum is available at https://tmt.knect365.com/bbwf/. Additional information about AirTies can be found at www.AirTies.com.