Looking Glass Networks, a true facilities-based provider of metropolitan fiber optic networks, recently built an Operational Support System (OSS) to support its data transport services in the largest U.S. markets. In order to design and implement this next generation OSS, Looking Glass Networks turned to OSS consulting firm Fathom Solutions for assistance with strategy and integration services.
One of the main objectives of the OSS suite was to minimize provisioning intervals and operating costs via the automation of the service delivery process. Looking Glass engaged Fathom Solutions to help with enabling flow-through provisioning. Fathom supported Looking Glass in the selection of systems, including activation, order entry and management, EAI/middleware, outside plant deployment, network monitoring, inventory design and assign, element management, supplier gateway, and trouble management. Fathom also assisted Looking Glass with the OSS strategy, business process design, and system selection in the configuration, development, and integration of the various applications.
The OSS suite deployed by Looking Glass was designed to decrease the amount of human interaction necessary to support flow-through provisioning and, consequentially, to reduce data entry errors, operating costs, and provisioning timeframes.
About Fathom Solutions:
Fathom Solutions is a next generation business integration consulting company focused on serving communications providers. For more information, visit www.fathomsolutions.com.
About Looking Glass Networks:
Looking Glass Networks builds, owns and operates metropolitan fiber optic networks using flexible optical platforms and operational support systems to provide a broad range of data transport services in U.S. metro areas. www.lglass.net.