April 11, 2006 Norcross, GA -- Morristown Utility Systems FiberNet (MUS FiberNet) of Morristown, Tennessee has selected ETI Software Solutions' Triad OER software to sell, manage, provision, and bill its "triple play" FTTP services.
The utility, which is building its FTTP network to offer telecommunication services to the residents of the Morristown service area, says it was looking for a product that would support selling video, data, and voice services over its FTTP network in conjunction with its CLEC partner, while leveraging its existing utility accounts receivable and billing system capabilities.
"ETI's Triad gives us the advanced capabilities we were looking for without being unduly disruptive to our existing customer care and billing system," says Bill Swann, general manager at MUS FiberNet. "ETI's software modules provide immediate benefits for our bottom line by helping us rapidly sell, install, activate, and bill subscribers for our new telecommunication services."
ETI says its Triad OER software combines fully integrated order entry, rating, and work order management with provisioning capabilities to automate the complex service activation processes for both active and passive FTTP technologies from a variety of vendors. The software automates activation of all service ports on the optical network terminal (ONT), the termination point of the FTTP network at the customer's service location.
Additionally, the company says the software can automatically set the bandwidth (i.e. Quality of Service) for a given port so it matches the service level requested by the customer, allowing providers to offer differentiated services at varying price points. Triad also supports the automatic discovery of new ONTs on the FTTP network and can automatically provision these auto-discovered devices in real-time. According to ETI, since Triad also provisions video setï¿½top boxes (RF or IP) and other CPE devices, it eliminates multiple data entry points and the service errors and delays associated with manual "swivel chair" processes and ensures that the service level provisions equals the service level billed.
"Selling voice, video, and data services reveals pressing billing and back office issues for utilities such as MUS FiberNet," remarks Peter M. Pifer, president and CEO of ETI. "ETI's comprehensive Triad OER delivers world-class software capabilities to our clients affordably so they may cost-effectively sell and manage new subscriber services quickly over the FTTP network."