JDSU offers performance monitoring with visibility into the home

SEPTEMBER 29, 2008 -- JDSU has launched NetComplete Home Performance Monitoring (PM), an extension of its service assurance system that supports broadband services and network deployments for providers around the world. NetComplete Home PM is designed to offer the increased visibilityrequired to meet the quality of experience expectations for video, voice, and data over FTTx.

SEPTEMBER 29, 2008 -- JDSU (search for JDSU) has launched NetComplete Home Performance Monitoring (PM), an extension of its service assurance system that supports broadband services and network deployments for providers around the world. NetComplete Home PM is designed to offer the increased visibility required to meet the stringent quality of experience (QoE) expectations for video, voice, and data over FTTx and xDSL networks by accessing critical service performance information inside the home.

NetComplete Home PM provides end-to-end proactive service fault management by continuously monitoring the performance of home networking equipment, including the set-top box (STB), analog terminal adaptor (ATA), and the residential gateway (RG). It automatically identifies customers that are experiencing degraded service and poor performing network elements. In addition, NetComplete Home PM provides rapid fault demarcation that supports in-service diagnostic testing with on-demand, real-time data collection for rapid and accurate fault investigation, troubleshooting and root cause analysis.

"JDSU understands that service providers concerned about performance issues must measure and evaluate network performance from the headend to the home, including data collection and correlation from the residential gateway and beyond through to the set top box or customer premises equipment," said Jerry Gentile, vice president in JDSU's Communications Test and Measurement business segment. "JDSU is proud to be a global leader in home performance monitoring -- our solution provides a true measure of a customer's quality experience by extracting data from inside the home and generating key performance indicators (KPIs) for end-to-end service quality visibility."

NetComplete Home PM also helps service providers lower fault isolation/sectionalization times, decrease mean-time-to-repair (MTTR), support the rapid introduction of new services, and reduce customer churn, according to the company. The JDSU NetComplete service assurance portfolio comprises probes and OSS software for fixed and mobile networks, as well as quality of service and QoE tools for the quadruple play (voice, video, data, and wireless) services.

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