Incognito Software, Hitron partner on broadband connected homes innovation

Nov. 3, 2022
With the integration of Hitron's TR-369-enabled devices and Incognito's Digital Experience Solution platform, service providers can now simplify the process of rolling out and managing next-gen smart services for home networks.
66301ae8d60211000824c2c2 Incognito Hitron

Incognito Software Systems, a provider of broadband service orchestration software solutions for service providers globally, has announced new strategic partnerships with Hitron Technologies, among the fastest-growing customer premise equipment manufacturers in North America.

The partners said they will now offer a unified, secure platform that enables service providers to innovate within the connected home by simplifying the management of in-home devices and networks.

With the integration of Hitron's TR-369-enabled devices and Incognito's Digital Experience Solution platform, service providers now have access to a comprehensive means of simplifying the process of rolling out and managing next-gen smart services for home networks, while delivering a better subscriber experience.

The new joint platform offering empowers operators to take advantage of a complete USP-enabled connected home ecosystem, said the partners.

Specificially, the joint platform is comprised of Incognito's DX Solution, with its unified architecture of TR-069 and TR-369 elements and award-winning features such as virtualized services and KPI analytics for faster, more efficient, and reliable monitoring and management of connected devices, along with Hitron's mesh routers/gateways, which enable Gigabit-class performance to meet the need of most connected households.

The partners say the joint platform is designed to deliver key network and device management tools to service providers, including: simplifying the process of rolling out and managing dynamic services for home networks; rating a subscriber's Wi-Fi connection using AI-enabled scoring based on critical Wi-Fi KPIs; analytics and operational dashboards with the ability to manage and view Wi-Fi settings, device topology, diagnostic reports, and guided troubleshooting.

Pete Koat, COO at Incognito, commented:

"As workers transition to remote-first, students learn online, and homes layer on connected devices, ensuring reliable broadband performance and providing innovative services beyond connectivity to residential and business Wi-Fi customers has become critical for service providers. The addition of USP support within our already feature-rich unified device management platform, along with new partnerships with other leading USP vendors, allows us to address a market need and give operators a way to take advantage of TR-369 USP today and begin developing premium smart home offers."

Greg Fisher, president and CTO at Hitron Technologies Americas, concluded:

"Our mission is to enable our customers to deliver superior broadband experiences through next-generation gateways and routers that provide best-in-class Wi-Fi performance. Thanks to our strong relationship with Incognito, we are better able to serve service providers with proven solutions."

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