Spectrum Enterprise, Cisco launch UC with Webex platform

Aug. 11, 2021
Aimed at the mid-market and enterprise segments, Spectrum Enterprise says its UC with Webex managed platform simplifies the client experience with design, installation, training and support services, including network equipment and fiber connectivity.

On Aug. 10,  Spectrum Enterprise, a part of Charter Communications, Inc., announced its Unified Communications (UC) with Webex platform, billed as an all-inclusive collaboration solution that brings together Spectrum Enterprise managed services and voice calling, with the advanced messaging, meeting, content management and app-based capabilities of Cisco Webex.

The partners say Spectrum Enterprise UC with Webex is designed for mid-market and enterprise clients who are modernizing their communications services to support workplace transformation initiatives. Spectrum says the enhanced UC platform integrates virtual workspaces and third-party applications into one easy-to-use, cloud-based solution that provides seamless user collaboration experiences from anywhere on any device, nationwide.

“Spectrum Enterprise is making it easier for employees and teams to connect with each other and their customers,” said Joseph DeLotto, Vice President, Voice and Unified Communications Product, Spectrum Enterprise. “Organizations need a modernized communications solution and UC with Webex empowers employees with the market-leading tools that they need to work more productively.”

As a fully-managed, highly intuitive end-to-end platform, the partners say the new UC with Webex offering simplifies the management of communications infrastructure across the enterprise, freeing up IT resources to focus on business critical needs. Spectrum Enterprise simplifies the client experience by offering design, installation, training and support services including network equipment and connectivity over its secure, private fiber network.

Spectrum Enterprise offers local account executives, dedicated project managers, technicians and 24/7/365 US-based support. UC with Webex is supported by a robust service level agreement (SLA) that guarantees service from the network to the end user’s IP-phones. Additional UC options include adding Hosted Call Center, Omnichannel capabilities and customer relationship management (CRM) integrations.

“For companies to get the most benefit from Webex, it must run on a secure and reliable network like the private Spectrum Enterprise fiber network,” observed Javed Khan, Senior Vice President and General Manager, Cisco Collaboration.

He added, “Teaming allows us to create an all-in-one communications and collaboration platform that provides organizations with both the best collaboration tools and the best network to support their needs. And, by working together, we can more rapidly provide businesses with the new tools and platforms they will demand as collaboration continues to evolve over the next couple of years.”

Committed to delivering an exceptional client experience, Spectrum Enterprise says that with the new partnership, it is helping mid-market and enterprise clients to realize business process improvements, greater cross-company collaboration and employee productivity as a result of modernizing their communications services.

“With collaboration integrated into its cloud-based UC services combined with its enterprise-grade network, managed services and security, Spectrum Enterprise is well positioned to help large enterprises modernize their UC platforms,” concluded Denise Lund, Research Director, Telecom and Unified Communications, IDC.

To learn more, visit: https://enterprise.spectrum.com/services/voice/unified-communications.html.

Sponsored Recommendations

Coherent Routing and Optical Transport – Getting Under the Covers

April 11, 2024
Join us as we delve into the symbiotic relationship between IPoDWDM and cutting-edge optical transport innovations, revolutionizing the landscape of data transmission.

Data Center Network Advances

April 2, 2024
Lightwave’s latest on-topic eBook, which AFL and Henkel sponsor, will address advances in data center technology. The eBook looks at various topics, ranging...

Supporting 5G with Fiber

April 12, 2023
Network operators continue their 5G coverage expansion – which means they also continue to roll out fiber to support such initiatives. The articles in this Lightwave On ...

FTTx Deployment Strategies

March 29, 2023
Cable operators continue to deploy fiber in their networks at anincreasing rate. As fiber grows in importance, proper choices regardinghow to best fit fiber to the home together...