On Aug. 10, Spectrum Enterprise, a part of Charter Communications, Inc., announced its Unified Communications (UC) with Webex platform, billed as an all-inclusive collaboration solution that brings together Spectrum Enterprise managed services and voice calling, with the advanced messaging, meeting, content management and app-based capabilities of Cisco Webex.
The partners say Spectrum Enterprise UC with Webex is designed for mid-market and enterprise clients who are modernizing their communications services to support workplace transformation initiatives. Spectrum says the enhanced UC platform integrates virtual workspaces and third-party applications into one easy-to-use, cloud-based solution that provides seamless user collaboration experiences from anywhere on any device, nationwide.
“Spectrum Enterprise is making it easier for employees and teams to connect with each other and their customers,” said Joseph DeLotto, Vice President, Voice and Unified Communications Product, Spectrum Enterprise. “Organizations need a modernized communications solution and UC with Webex empowers employees with the market-leading tools that they need to work more productively.”
As a fully-managed, highly intuitive end-to-end platform, the partners say the new UC with Webex offering simplifies the management of communications infrastructure across the enterprise, freeing up IT resources to focus on business critical needs. Spectrum Enterprise simplifies the client experience by offering design, installation, training and support services including network equipment and connectivity over its secure, private fiber network.
Spectrum Enterprise offers local account executives, dedicated project managers, technicians and 24/7/365 US-based support. UC with Webex is supported by a robust service level agreement (SLA) that guarantees service from the network to the end user’s IP-phones. Additional UC options include adding Hosted Call Center, Omnichannel capabilities and customer relationship management (CRM) integrations.
“For companies to get the most benefit from Webex, it must run on a secure and reliable network like the private Spectrum Enterprise fiber network,” observed Javed Khan, Senior Vice President and General Manager, Cisco Collaboration.
He added, “Teaming allows us to create an all-in-one communications and collaboration platform that provides organizations with both the best collaboration tools and the best network to support their needs. And, by working together, we can more rapidly provide businesses with the new tools and platforms they will demand as collaboration continues to evolve over the next couple of years.”
Committed to delivering an exceptional client experience, Spectrum Enterprise says that with the new partnership, it is helping mid-market and enterprise clients to realize business process improvements, greater cross-company collaboration and employee productivity as a result of modernizing their communications services.
“With collaboration integrated into its cloud-based UC services combined with its enterprise-grade network, managed services and security, Spectrum Enterprise is well positioned to help large enterprises modernize their UC platforms,” concluded Denise Lund, Research Director, Telecom and Unified Communications, IDC.
To learn more, visit: https://enterprise.spectrum.com/services/voice/unified-communications.html.