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    1. Broadband

    Videotron Picks ALU CPE Management

    Dec. 9, 2015
    Canadian cable operator Videotron is deploying Alcatel-Lucent's (NYSE:ALU) Motive Customer Experience Management (CEM) Platform to ...
    Netcracker Expands Videotron Back Office Deployment
    Netcracker Expands Videotron Back Office Deployment
    Canadian cable operator Videotron is deploying Alcatel-Lucent's (NYSE:ALU) Motive Customer Experience Management (CEM) Platform to remotely and proactively manage and troubleshoot its customers' WiFi routers throughout Quebec. The deployment is intended to identify and resolve customers' CPE problems, speed activation of new services, and enable automatic device updates and quicker response to customer care calls.

    The deployment includes Alcatel-Lucent's Motive Home Device Manager, Motive Service Management Platform and Motive Customer Service Console.

    About the Author

    BTR Staff

    EDITORIAL
    STEPHEN HARDY
    Editorial Director and Associate Publisher
    [email protected]
    MATT VINCENT
    Senior Editor
    [email protected]
    SALES
    KRISTINE COLLINS
    Business Solutions Manager
    (312) 350-0452
    [email protected]
    JEAN LAUTER
    Business Solutions Manager
    (516) 695-3899
    [email protected]

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