Guavus Aims to Redefine Service Ops with Big Data

Guavus has launched Service Reflex 3, a big data analytics application intended to enable service providers to improve service quality by ingesting, fusing and contextualizing network impacting events with subscriber data in real time. The application is designed to combine network, care and field operations data to provide a holistic view of the service and customer experience.

The application is intended to bridge the gap between OSS and BSS. Guavus' data-agnostic approach is designed to enable it to ingest and correlate data from multiple systems. By correlating and contextualizing this data in real-time, Guavus is able to support a range of different stakeholders, in a modular way, across the enterprise to anticipate, address and prevent subscriber-impacting problems.