Suddenlink Deploys NetCracker BSS

Suddenlink has deployed the NetCracker Technology's CRM solution, which is integrated with the NetCracker's Revenue Management capabilities. The expanded BSS suite is intended to help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations.

Suddenlink has gone live with several NetCracker components as part of the deployment, including the NetCracker Framework, which hosts NetCracker's Customer Information Management and Customer Care offerings. The CRM solution is rolled out to all Suddenlink call centers and is being used by sales, retention, customer care and technical support representatives to optimize customer interactions and eliminate swivel between multiple systems.