Telefónica Taps NetCracker for 7-Country BSS Upgrade

NetCracker Technology has been selected to transform Telefónica's BSS platforms for wireless and fixed services at seven Latin American Telefónica properties. The multi-phase BSS and customer experience transformation program encompasses replacing existing billing systems and implementing new product catalog, ordering and omni-channel CRM platforms. The NetCracker BSS solution will support all customers and service offerings for seven LATAM operators.

The NetCracker solution will cover service fulfillment and multiple BSS domains including customer care, self-service, ordering, product management, point-of-sale, billing, mediation, collections and partner management.

Telefónica provides 341 million customers with fixed-line and mobile telephony, Internet and digital video services across 21 countries.