Amdocs Aims to Streamline Orders

Amdocs (NASDAQ:DOX) announced the launch of its Order Gateway service. Delivered in a managed services model, the new service is intended to streamline and unify the view of all orders across any channel, whether service provider systems such as self-service or systems of third-parties like online retailers, by abstracting the order from the format it arrives in. It's designed to let service providers speed time to market of services from new or acquired lines of business and deliver a unified customer ordering experience across offerings.

Delivered under defined service level agreements (SLAs) and key performance indicators (KPIs), the Order Gateway service is designed to support service provider business operations with end-to-end visibility of all incoming orders, with no change to existing systems or the need for process changes or software integration. In addition, the service incorporates predefined business insight (BI) capabilities, which are designed to aggregate and analyze order data and proactively identify and correct issues.