WEHCO Video, which offers digital video, high-speed Internet and telephony services through 13 cable companies across six states, has selectedTOA Technologies' native SaaS solution, ETAdirect, for workforce management. WEHCO is using ETAdirect to:
Migrate its field service process from paper to digital
Give technicians access to appointment details and the ability to report job status
Achieve central visibility into field operations
Improve on-time arrivals, on-time job completion and simplify administrative processes
Improve collaboration between field technicians and the dispatch center
About the Author
BTR Staff
EDITORIAL
STEPHEN HARDY Editorial Director and Associate Publisher [email protected]
