WEHCO Taps TOA Workforce Management

WEHCO Video, which offers digital video, high-speed Internet and telephony services through 13 cable companies across six states, has selectedTOA Technologies' native SaaS solution, ETAdirect, for workforce management. WEHCO is using ETAdirect to:

• Migrate its field service process from paper to digital
• Give technicians access to appointment details and the ability to report job status
• Achieve central visibility into field operations
• Improve on-time arrivals, on-time job completion and simplify administrative processes
• Improve collaboration between field technicians and the dispatch center