ARRIS Touts Workforce Management Benefits

ARRIS (NASDAQ:ARRS) says service providers using its WorkAssure Workforce Automation suite have experienced quantifiable gains in subscriber satisfaction and workforce productivity, through optimization and measurement efforts using CliIntel's Business Process Analysis.By using the WorkAssure solution at optimum efficiency levels, one top-five U.S. cable operator increased productivity by 11% on average. The same cable operator also reported that technician travel time has decreased due to an up to 35% improvement in routing efficiency. Customer satisfaction at the MSO has increased through improved on-time arrival rates and fewer return trips.