eBook: Automated Workforce Management

June 25, 2013
An automated workforce management (AWFM) solution can be a tremendous tool for improving efficiency and visibility, which leads to top-notch customer service. It can significantly reduce the amount of time spent on routing and assigning tasks to the field workfo...
An automated workforce management (AWFM) solution can be a tremendous tool for improving efficiency and visibility, which leads to top-notch customer service. It can significantly reduce the amount of time spent on routing and assigning tasks to the field workforce. But managing the workflow is an art that takes practice. Implementing poorly will only speed up bad methodology already being used. “Garbage in, garbage out” is what they say.

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