GLDS to Demo Workforce Management at FTTH

GLDS plans to demonstrate its new workforce management platform, WinForce tech, at the Fiber To The Home Conference and Expo in Orlando Sept. 26-30.The WinForce tech platform, which is integrated with GLDS' WinCable billing and subscriber management system, is designed to give field technicians real-time access to assigned work, as well as customer and account details by putting WinCable tools on a hand-held device, such as a smartphone, tablet, netbook or laptop. The product requires only an Internet connection and is not dependent on any one platform. Functions include:

• Receiving, managing and finalizing work



• Managing equipment assignments from truck to account and back



• Refreshing equipment individually or collectively at the account level



• Updating subscriber, house and equipment notes



• Collecting payments or managing auto-payments



• Changing bill-to address and updating contact information