Charter connects hospital ships in LA, NYC

April 14, 2020
Charter Communications' (NASDAQ:CHTR) Spectrum Enterprise business services unit is delivering TV services to the USNS Mercy docked in Los Angeles and the USNS Comfort ...

Charter Communications' (NASDAQ:CHTR) Spectrum Enterprise business services unit is delivering TV services to the USNS Mercy docked in Los Angeles and the USNS Comfort docked in Manhattan.

"Our teams in New York and Los Angeles - which include veterans of the U.S. Armed Forces - are proud to respond to the needs of the U.S. Navy, delivering services to the staff and patients on board the USNS Comfort and Mercy," said Bill Archer, president of Spectrum Enterprise. "During these unprecedented times, we are accelerating our response to urgent demands for installations and upgrades of mission-critical services to help our government and healthcare clients address the crisis. We are streamlining our operational processes and are completing client service requests in hours and days."

To help the U.S. Navy's efforts in Los Angeles, Spectrum Enterprise installed Fiber Connect Plus, a fiber-delivered video service offering a channel lineup that includes news coverage in multiple languages and entertainment programming to 200 TVs used by patients and crew. Fiber Connect Plus TV is designed to simplify installation and management by utilizing existing wiring on board, and does not require a set-top box or other equipment for each TV.

The Spectrum Enterprise team moved from design to installation in four days for the USNS Mercy. Within hours of an initial discussion with the Navy, Spectrum Enterprise teams were on site and constructed more than half a mile of additional fiber-optic cable and completed installation, testing and activation.

In New York City, a Spectrum Enterprise team has delivered more than 250 TV and other video connections for the Comfort's crew and patients, building a custom solution for the ship's technology needs and scale in just three days. TV services are delivered using connections at Spectrum's network hubs in Manhattan.

Even as the Comfort was en route from Norfolk, VA, to New York, the Spectrum Enterprise team engaged the Navy to identify needed technical specifications and staged technical components. A five-person technical team completed the installation, testing and activation within hours of the ship's docking.        

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