Provident State Bank (PSB), a financial institution with nine locations on Maryland's eastern shore, is deploying Comcast Business (NASDAQ:CMCSA) VoiceEdge business phone service.
VoiceEdge is a hosted voice and unified communications (UC) solution with the ability to manage the phone system, call queues, and announcements from a web browser. Additionally, PSB employees now have access to business applications on their phones and can make calls from their business phone number from anywhere, even when they are not in the office.
"PSB sought to improve our ability to function as a borderless office allowing us to be more accessible to others," said Jason Harvey, IT manager at Provident State Bank. "By working with Comcast Business, we've been able to create and train our employees on a next-generation phone system that has helped us reimagine the way we serve our customers."
Managed over Comcast's network, cloud-based VoiceEdge eliminates the need for PSB to deploy expensive hardware.
"Comcast Business understands that for financial institutions, customer experience is no longer a competitive differentiator - it's a business imperative," said Juan Dominguez, vice president, Comcast Business, for Comcast's Beltway Region. "We're proud to offer services and solutions like Comcast Business VoiceEdge to help Provident State Bank provide Marylanders the exemplary level of service they know they can count on throughout the eastern shore."