Cardiovascular Specialists of Frederick, MD, is using voice and Internet services from Comcast Business (NASDAQ:CMCSA). The Washington, DC-area company's three offices use the services to connect patients, medical professionals and insurance providers with administrative staff, nurses and doctors.
"As a Cardiology practice, we understand the importance of time and communication. Having a reliable phone system is a vital part of providing proper care to our patients," said Heather Placek, assistant practice administrator.
The practice recently upgraded its more than 80 phones to Comcast's cloud-based Business VoiceEdge unified communications (UC) solution. Receptionists can transfer patient calls directly to the nursing staff, connect with insurance providers or place other calls. Additionally, Cardiovascular Specialists of Frederick installed a 150 Mbps Comcast Business Internet line.
"In order to have a successful medical practice and provide personalized care to our patients, we need to be as efficient as possible. As a major part of being efficient, we must have a reliable phone system that allows the calls to flow seamlessly. We need to be able to get ahold of patients as well as patients being able to reach our staff for their various concerns. If we have unreliable phone service, it could be detrimental to our practice," said Placek.
