Cox Biz Adds Mobile Functionality to Hosted Voice

May 24, 2016
Cox Business has added mobility features to its hosted voice solution, IP Centrex, to give its business services customers additional ...

Cox Business has added mobility features to its hosted voice solution, IP Centrex, to give its business services customers additional capabilities with voice and instant messaging through smartphones, tablets and desktop computers.

The unified communications (UC) features, based on the BroadSoft UC-One platform, are intended to maintain in-office connectivity while working any time, anywhere.

"We expanded the IP Centrex solution to enable greater productivity for our customers through a new level of connectivity. Whether via Android or iOS device, our customers will remain connected to advanced voice and messaging features regardless of location," said Steve Rowley, senior vice president of Cox Business. "In today's competitive landscape, businesses must be equipped with technology to connect from anywhere with customers and respond to their needs immediately; these enhancements to IP Centrex deliver."

The IP Centrex solution now offers business voice, instant messaging, presence, and more. The initial launch includes six applications for smartphone, tablet, and desktop computers providing outbound calling, click-to-dial, instant messaging, and Outlook integration (Windows only). Two-way calling is available for the mobile smartphone app and includes mobile phone line integration for greater voice call reliability. Soon to follow, tablet and desktop applications will get outbound calling and the addition of collaboration features for all six apps.

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