Cablevision Launches 'Virtual Receptionist' for SMBs

Cablevision (NYSE:CVC) announced the Virtual Receptionist from Optimum, a cloud-based call routing and answering service for small business customers. The Virtual Receptionist is intended to helps Optimum Voice business customers more efficiently manage inbound calls while projecting a more professional image and keeping off-site or mobile workers better connected. The service is managed through the small business web portal and does not require additional equipment.The Virtual Receptionist automatically answers incoming calls with a custom recorded message and presents the caller with a variety of call routing options that can be selected by telephone keystrokes, such as pressing a certain number for sales, directions or to leave a voicemail. The recorded messages and keystroke options can be configured directly by the customer through the web portal.