Ciena (NASDAQ:CIEN) has introduced new software capabilities for its packet networking portfolio to enable network operators and carrier managed services providers to improve end customer experience for Ethernet services, such as mobile backhaul, business services and cloud applications.New features in both Ciena's Service-Aware Operating System (SAOS) and its OneControl Unified Management System are intended to reduce installation and provisioning time, enable rapid service changes, and provide end customers with immediate assurance of service performance.In addition, Ciena's new cloud-based portal is designed to allow providers to validate end-to-end service level agreement (SLA) compliance throughout the service lifecycle.