Serving 10 counties in southeastern Indiana, Enhanced Telecommunications Corp. (ETC) has chosen Innovative Systems as its new IP video middleware vendor. When asked why ETC decided to invest in traditional linear video instead of app-based live streaming, Network Engineer Scott Ruwe said that most of ETC's video subscribers just want to turn on their TVs and watch the news in the simplest, most efficient way possible.
The deployment includes integrated support tools such as the Virtual Remote, designed to resolve customer issues that used to require trouble tickets and costly home visits. Because most questions can be answered and resolved in minutes by logging into the customer set-top box, the ETC support staff takes the opportunity while on the phone to use the Virtual Remote to demonstrate new middleware features like restart TV and cloud DVR for customers.
The deployment includes the option to add app-based live streaming to the existing linear system when ETC customers show a greater interest with the MG-TV concept.
ETC provides voice, video, high speed Internet and other communications services to more than 13,000 residential and business customers.