ZCorum has added WiFi diagnostics to its TruVizion broadband diagnostics application. The new feature is designed to display WiFi diagnostics information for subscribers who have customer premises equipment (CPE) with an embedded WiFi access point. It's intended to reduce the number of inbound tech support calls related to the in-home WiFi network by letting support staff at a provider see the channel the embedded radio is tuned to and its performance, as well as the transmit and receive stats for each connected device.
The new feature will initially support WiFi diagnostics from an ARRIS media gateway. Support for additional devices will be added in future releases.
ZCorum's TruVizion diagnostics is a cross-platform tool for DOCSIS, DSL and fiber networks, and is designed to provide metrics on the broadband access equipment and CPE.
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