With each iteration of DOCSIS comes more power, more bandwidth, and more contentdelivered via high-speed Internet connection. And, as the capabilities of the DOCSIS modem grow more extraordinary, so too does the customer’s reliance upon these services. If flash-bang is promised, flash-bang must be delivered.Customers will not tolerate slow speeds or intermittent surfing, for example, both of which could indicate a DOCSIS problem.In this installment of Best Practices, Tom Gorman, founder/president of opXL, LLC., shares several procedures that will help technicians drill into the complexities of the DOCSIS modem and ensure unimpeded data delivery to the home.