ARRIS Provides Insight into DOCSIS

ARRIS's ServAssure Advanced Performance Management Software was picked by Insight Communications to improve subscribers' experience with DOCSIS-based network services.ServAssure Advanced is designed to provide customer experience monitoring and performance tools to optimize the quality and capacity of DOCSIS networks. More precise monitoring enables improvements in available bandwidth and customer QoE, resulting in as much as 50-80% reductions in new trouble calls and 40-65% reductions in repeat trouble calls. ServAssure Advanced lets operators proactively address network and customer service assurance while reducing MTTR.Insight will also deploy ARRIS HouseCheck, which automatically collects critical device and network performance data associated with the specific service at the time of installation and immediately displays these parameters to the installer via a standard hand-held device. It also forwards and stores the data for ongoing access by CSRs, dispatchers, engineers and NOC personnel.