Amdocs is investing in and partnering with Veego Software, an Israel-based startup focused on connected home environments.
Employing AI and other technologies, Veego's software is designed to autonomously discover the smart devices and the services they consume within and beyond the home to automatically detect malfunctions as they occur. Employing its cloud-based Malfunction Signature Library, Veego's software is intended to autonomously analyze and resolve problems before users experience them.
The software is intended to reduce support calls, truck rolls, and unnecessary router replacements. It's also designed to automatically alert ISPs to upsell opportunities - new connected devices, support services and bandwidth packages - tuned to the specific needs of each home.
Amdocs plans to adopt the Veego technology to offer combined solutions for customer care and user experience to Internet service providers globally.
"The value that Veego brings to ISPs is game-changing," said Gil Rosen, general manager at Amdocs. "Veego gives eyes to ISPs enabling them to see what is going on in the connected home, drastically improving their support of millions of subscribers and reducing OPEX on customer care. We are excited by the opportunity to bring this breakthrough technology to Internet service providers around the world."
"We are honored to attract an industry leader like Amdocs, an investing partner, who can recognize and capitalize on the value of the Veego solution," said Amir Kotler, Veego CEO. "Veego technology will enrich Amdocs' portfolio of products and services, enabling them to offer a unique, game-changing solution to ISPs who service millions of smart, hyper-connected homes."
