Westman Communications Group in Manitoba plans to launch Hitron Technologies' "Unleash Your WiFi" whole-home WiFi managed solution, which was introduced earlier this month.
During a two-month trial with select customers, Westman technicians employed Hitron's EasyInstall app with its SweetSpots functionality to ensure optimal placement of their WiFi gateway while identifying any dead zones that could be solved with Hitron's MoCA-to-WiFi extenders. Westman technicians can show customers that every corner of their home has WiFi coverage at the speed level at which they have subscribed. Post installation, Westman customers can use the MyHitron app to manage their network with tools for parental controls, network setup and security, as well as tier 0 resolution steps.
"Our customers demand reliable and fast WiFi coverage in every corner of their homes. At Westman, the demarcation point is our customers' fingertips. It's our company's mandate to deliver this experience in the most efficient, customer friendly and cost-effective manner", said Jeffrey DeSarno, Westman's chief technology officer. "Hitron's Unleash Your WiFi portfolio and AutoSync features give our technicians the tools for the best installation in the least amount of time. Our customers have the WiFi coverage and performance they expect in addition to easy-to-use self-healing and network management tools through the MyHitron app."
In addition to Hitron's hardware and app portfolio, Westman will also utilize Hitron's OptiMy service, leveraging cloud-based machine learning and big data analytics to evaluate historical and real-time conditions of the customer's WiFi environments. OptiMy features a web-based interface for customer service representatives, which provides real-time information about the customer's home network and also offers remote validation capabilities through the agent already deployed on all Hitron gateways.
Hitron is highlighting the solution at the SCTE/ISBE Cable-Tec Expo in Denver.