Plume Consumer Experience Management Platform

    Sept. 22, 2021
    Plume’s cloud-based CEM platform has managed nearly a billion devices as work-from-home directives swept the globe and data hunger in the home surged to nearly 200%.
    66307e28cd13c900081dcc7c Plume Logo Higher Resolution 1

    Plume’s cloud-based CEM platform has managed nearly a billion devices as work-from-home directives swept the globe and data hunger in the home surged to nearly 200%. There was concern that CSPs could not keep up with bandwidth demands greater than their typical pre-COVID-19 baselines. However, the 200 CSPs who use Plume's CEM platform to power their smart home solutions have maintained quality of experience thanks to the proactive network monitoring that is at the core of Plume’s solution. Plume’s AI-powered adaptive WiFi algorithms have mitigated impacts and managed to keep QoE scores and device experiences near perfect, says the company.

    Judge’s Comment: “Solid performer in the Customer Experience Management space. Provides data capture, analytics, and dashboards to assist support teams to make better decisions.”
    About the Author

    BTR Staff

    EDITORIAL
    STEPHEN HARDY
    Editorial Director and Associate Publisher
    [email protected]
    MATT VINCENT
    Senior Editor
    [email protected]
    SALES
    KRISTINE COLLINS
    Business Solutions Manager
    (312) 350-0452
    [email protected]
    JEAN LAUTER
    Business Solutions Manager
    (516) 695-3899
    [email protected]

    Continue Reading

    Sponsored Recommendations

    April 10, 2025
    The value of pluggable optics in open-line systems is also becoming more apparent. This webinar describes this trend and explores how such modules can best be employed. Register...
    April 25, 2025
    This webinar will examine trends and advancements at the system and optical module levels for data center interconnect. Register today to join the discussion.
    March 12, 2025
    Join us for an engaging discussion with industry experts on the intersection of AI and optics. Moderated by Sean Buckley, editor-in-chief of Lightwave+BTR, this panel will explore...
    March 10, 2025
    The continual movement around artificial intelligence (AI) cluster environments is driving new sales of optical transceiver sales and the adoption of linear pluggable optics (...