OpenVault announced an expansion of its relationship with Ritter Communications to better understand customers' usage needs and to right-size customers to specific optimal bandwidth packages.
Ritter Communications is a local independent provider of Internet, phone, video and hosted solutions to businesses, residents and wholesale customers in Arkansas, Tennessee and Missouri. Ritter will utilize OpenVault's Rating & Charging module to manage quotas and subscriber data usage, and deploy flexible service product/packages.
"As a long-standing beneficiary of OpenVault's broadband analytics expertise, we are looking forward to the positive results that the Rating & Charging module will bring to our customers' experiences," said Trent Taylor, residential product manager for Ritter Communications. "Ritter Communications invests heavily in the communities we serve by deploying a best-in-class network and a world-class customer experience. OpenVault's solutions will more accurately match customers with speeds and packages to meet their specific needs."
Larry Foland, OpenVault's EVP of Global Business Development, said: "The expansion of our relationship with Ritter Communications underscores how our innovative solutions are helping our operator customers succeed in a rapidly evolving and competitive marketplace. We look forward to the positive results that the Rating & Charging module will enable Ritter to achieve."
Ritter Communications, headquartered in Jonesboro, AR, serves 64 communities and more than 45,000 customers in northeast and north central Arkansas and west Tennessee. Available services include high speed WAN, metro Ethernet, managed services, Internet access, cloud based applications and video.