DTR 2011: JDSU PathTrak WebView 3.0

Enabling technicians to troubleshoot with live upstream performance information without requiring NOC intervention, JDSU’s new PathTrak WebView 3.0 quickly grabbed the judges’ attention, particularly for its improvements to the customer-field technician experience.

The tool allows for one-person diagnosis of upstream performance, non-intrusive live monitoring and troubleshooting of DOCSIS 3.0 services in real time (in-band and in-service), faster fault segmentation/isolation, and the same single information source and data set for NOC and field ops. “Providing history and measurement-to-the-modem is a strong point,” said one judge.While much of this type of information is available from the CMTS historical records, a dashboard view allows non-technical staff to identify problem areas and direct technicians effectively, one judge said. “This is an excellent ‘next step’ tool that helps operator field technical teams,” another judge agreed.http://www.jdsu.comSee them at Cable-Tec EXPO, booth 864Return to the BTR Diamond Technology Reviews Elite.