Plume’s cloud-based CEM platform is a Smart Home Services bundle designed to dramatically improve WiFi coverage, speed, and reliability within the home.
Plume’s cloud-based CEM platform is a Smart Home Services bundle designed to dramatically improve WiFi coverage, speed, and reliability within the home. It enhances connected device security and provides subscribers with a highly personalized and superior smart home experience. The platform provides significant operational benefits and results including increased lifetime revenue from customers by 52%, reduced opex expenses from support calls and truck rolls by 51% and 67%, reduced churn by 30%, and increased overall customer lifetime by 2.9 years.
Judge’s Comment: “While there are many mesh solutions with customer management capabilities available for the consumer to choose, Plume has taken the integration to the MSO back office to the next level.”
About the Author
BTR Staff
EDITORIAL
STEPHEN HARDY Editorial Director and Associate Publisher [email protected]
