Plume Consumer Experience Management Platform

Sept. 22, 2021
Plume’s cloud-based CEM platform is a Smart Home Services bundle designed to dramatically improve WiFi coverage, speed, and reliability within the home.

Plume’s cloud-based CEM platform is a Smart Home Services bundle designed to dramatically improve WiFi coverage, speed, and reliability within the home. It enhances connected device security and provides subscribers with a highly personalized and superior smart home experience. The platform provides significant operational benefits and results including increased lifetime revenue from customers by 52%, reduced opex expenses from support calls and truck rolls by 51% and 67%, reduced churn by 30%, and increased overall customer lifetime by 2.9 years.

Judge’s Comment: “While there are many mesh solutions with customer management capabilities available for the consumer to choose, Plume has taken the integration to the MSO back office to the next level.”
About the Author

BTR Staff

EDITORIAL
STEPHEN HARDY
Editorial Director and Associate Publisher
[email protected]
MATT VINCENT
Senior Editor
[email protected]
SALES
KRISTINE COLLINS
Business Solutions Manager
(312) 350-0452
[email protected]
JEAN LAUTER
Business Solutions Manager
(516) 695-3899
[email protected]

Sponsored Recommendations

Supporting 5G with Fiber

April 12, 2023
Network operators continue their 5G coverage expansion – which means they also continue to roll out fiber to support such initiatives. The articles in this Lightwave On ...

Data Center Interconnection

June 18, 2024
Join us for an interactive discussion on the growing data center interconnection market. Learn about the role of coherent pluggable optics, new connectivity technologies, and ...

The Pluggable Transceiver Revolution

May 30, 2024
Discover the revolution of pluggable transceivers in our upcoming webinar, where we delve into the advancements propelling 400G and 800G coherent optics. Learn how these innovations...

FTTx Deployment Strategies

March 29, 2023
Cable operators continue to deploy fiber in their networks at anincreasing rate. As fiber grows in importance, proper choices regardinghow to best fit fiber to the home together...