Plume’s cloud-based CEM platform is a Smart Home Services bundle designed to dramatically improve WiFi coverage, speed, and reliability within the home. It enhances connected device security and provides subscribers with a highly personalized and superior smart home experience. The platform provides significant operational benefits and results including increased lifetime revenue from customers by 52%, reduced opex expenses from support calls and truck rolls by 51% and 67%, reduced churn by 30%, and increased overall customer lifetime by 2.9 years.
Judge’s Comment: “While there are many mesh solutions with customer management capabilities available for the consumer to choose, Plume has taken the integration to the MSO back office to the next level.”