Conterra Networks adopts integrated CDG/Blue Planet platform

July 25, 2023
New partnership allows competitive provider to proactively monitor customer network connections.

Conterra Networks and CDG have completed integration with Blue Planet's alert and alarm monitoring tool that enables automated trouble ticket creation in the event of a fault at a customer's location.

The integration uses Blue Planet's intelligent automation portfolio and CDG's vendor-agnostic OSS/BSS platform, MBS. It also leverages AWS services to create tickets in MBS from Blue Planet alarms and send notifications to affected customers of any potential issues or outages, which streamlines Conterra's business processes.

Integrating a BSS/OSS platform with Blue Planet enables providers like Conterra to improve their automated workflow process because they create open communications channels between separate systems and allow actions to be driven by the information flow and workflow rules defined by each company.

Gigi Sizer, VP of Information Systems Management for Conterra, noted that this partnership with CDG and Blue Planet allows it to improve how it serves customers. “As we strive to seek integration solutions for our major systems platforms, this API between Blue Planet, our NMS, and our MBS trouble ticketing system creates efficiencies in our NOC, allowing us to decrease our mean time to acknowledge and triage service interruptions more rapidly,” he said.
 
Conterra’s move to integrate more holistic tools into its network operations comes at a time when the competitive carrier has been expanding its network reach. Earlier this year, Conterra announced that fiber network growth across Texas’ Angelina County with its initial investment of $2.5 million investment and an additional estimated $3.3 million expected over 5 years. A local team manages the all-fiber network, which is now available to approximately 608 Angelina County businesses and growing.

The expansion in Angelina County is part of a broader initiative in the state to invest in several Texas communities, including Nacogdoches, Kilgore, Tyler, Marshall, Longview, and Henderson.

Outside of Texas, the service provider is continuing to grow its network infrastructure across the United States. Conterra Networks has 15,000 fiber miles, 2,700 schools served, and over 8,000 on-net locations.

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About the Author

Sean Buckley

Sean is responsible for establishing and executing the editorial strategies of Lightwave and Broadband Technology Report across their websites, email newsletters, events, and other information products.

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