Kinetic Wholesale’s Nexus portal offers customers self-service capabilities

Oct. 9, 2023
The new platform leverages best-of-breed functionality from Connectbase and TransUnion TruContact UOC.
Kinetic Wholesale has debuted Nexus, a client portal designed to solve wholesale buyers' unique challenges.

With a focus on simplifying, streamlining and accelerating the quoting, ordering, delivery, and management of Kinetic’s wholesale services, Nexus leverages functionality from Connectbase and TransUnion TruContact™ Universal Order Connect (UOC), powered by Neustar® for serviceability and order processing automation.

“Wholesale users need scalable processes that save time and enable processing information in bulk,” said Simon Cooper, VP of Kinetic Wholesale Services. “Our wholesale experts designed Nexus to be intuitive yet packed with all the functionality needed for our customers to quote and manage orders, as well as procurement specialists to get pricing, including operations experts who manage and monitor orders and fulfillment for wholesale services.”

Nexus offers several capabilities, including:

·      Bulk and individual quoting for all Kinetic services

·       Seamless quote to order conversion

·       Order progress status with notifications and reporting

·       Inventory, billing, trouble management, and analytics

·       Administrative with role-based access to functionality

Recognizing its customers’ unique needs, Nexus includes a flexible approach to enabling customers to use their preferred systems and tools. Customers using TruContact UOC, Connectbase, or one of the dozens of systems that offer APIs will benefit from the back-office automation provided by Nexus.

“We are excited to partner with Kinetic in support of their vision to automate wholesale buying for their customers,” said Ben Edmond, founder and CEO of Connectbase. “With our deep, accurate location intelligence and other quoting services delivered through our APIs to Nexus, buyers can now prequalify opportunities, get true address validation, and quote much faster with more accuracy.”

John Denemark, senior vice president of carrier provisioning at TransUnion, said this choice carries through to the order processing. “Wholesale buyers depend on their vendors for timely service activation,” he said. “We’ve been connecting wholesale buyers and sellers for years, and we’re proud that our Universal Order Connect solution plays a key role in helping Nexus automate order processing to accelerate service delivery for a superior customer experience.”

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About the Author

Sean Buckley

Sean is responsible for establishing and executing the editorial strategies of Lightwave and Broadband Technology Report across their websites, email newsletters, events, and other information products.

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