MAY 20, 2008 -- The City of Wilson, NC, has deployed ETI Software Solutions Inc.'s (search for ETI Software Solutions) Triad Ã©nconcert billing system to manage, provision, and bill for telecommunication services over the city's FTTH network.
The City of Wilson is rolling out its new $28 million "Greenlight" fiber-to-the-home system this year, offering residents, businesses, and institutions the chance to subscribe with the city for Internet, video and telephone services. Via the FTTH network, Wilson is now delivering digital video, local and long-distance telephone services, as well as broadband internet to its growing community of nearly 50,000 people.
Built on ETI's Linux-based Triad provisioning platform, Ã©nconcert is a billing and customer care software package designed to support all aspects of billing and activating broadband services. It manages and controls customer premise devices such as set-top and FTTH devices and automates provisioning of each FTTH device to instantly activate the correct services. The Ã©nconcert offering also generates an independent statement for telecommunications services and manages receivables, collections, and payments.
"In selecting ETI's solution, we required a platform that not only is able to support our FTTP GPON network and its offerings but also was easily able to interface with our CLEC partner and digital video platform," said Mike Basham, director of information technology, City of Wilson. "Triad Ã©nconcert activates our FTTH platform, seamlessly -- delivering services to customers' premises requiring little to no effort from our network operations department. Services are automatically provisioned, increasing customer satisfaction levels as a result of our almost complete elimination of error-prone manual processes."
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