Mexican cable operator Megacable has joined the SCTE/ISBE Corporate Alliance Partner (CAP) program to increase workforce training.
"Our ability to build a well-trained workforce helps us launch services that bring new opportunities to our subscribers," said Raymundo Fernandez Pendones, COO for Megacable. "By partnering with SCTE/ISBE, we're increasing the knowledge and the skills that are essential to network performance and customer satisfaction."
Megacable will utilize the SCTE/ISBE's Spanish-language training and certification resources designed to boost technical expertise across operator infrastructure and around residential installation. Megacable is the sixth cable operator to reach a training agreement with the SCTE/ISBE for Spanish language educational resources and joins a roster of 51 SCTE/ISBE Corporate Alliance Partners. The SCTE/ISBE's Latin American training partner, TVC, helped execute the agreement.
"Megacable has become a leader in harnessing the vast power of broadband by focusing on service excellence and future opportunities," said Matt Aden, vice president, Sales and Operations, for the SCTE/ISBE. "We look forward to providing them with the in-depth, interactive training that is helping the industry optimize workforce expertise, equipping employees for the future, and improving customer satisfaction and ROI."
The SCTE/ISBE is working to increase its Spanish language portfolio to 30 training courses and certifications within the next year. Courses currently available address broadband and wireless installation and maintenance, DOCSIS 3.1installation, Internet of Things, cybersecurity, and other areas. The SCTE/ISBE plans to introduce more than a dozen new Spanish language course offerings addressing coax and optical construction, proactive network maintenance (PNM), critical facilities, and other topics in the near future.
Some other members of the SCTE/ISBE CAP program include Charter Spectrum, Comcast, Cox, Liberty Global, Cisco, and CommScope.