JDSU (NASDAQ: JDSU; and TSX: JDU) says that Spain’s Telefónica SA has deployed JDSU’s Home Performance Management (PM) offering to monitor and troubleshoot service issues for its Internet Protocol television (IPTV) content and on-demand services.
Telefónica offers its Imagenio IPTV services, which provides standard and high-definition programming, to nearly 800,000 customers.
JDSU Home PM is a software application designed to work alongside existing Auto Configuration Servers. It automatically identifies and demarks problems between the service delivery platforms, core and access networks, and the home network, JDSU says. It can reduce customer service call volume and improve troubleshooting efficiency by simplifying diagnostics and identifying the issue the first time, the company adds.
JDSU says that its centralized Home PM software application will provide Telefónica with remote visibility into Imagenio’s home networks, offering the service provider reports on customer quality of service issues that will enable Telefónica to dispatch information in near real time to technicians.
“JDSU’s Home PM provides us with a quality solution that will allow us to improve the quality of the IPTV service we provide to our customers,“ said Enrique Blanco, executive vice president of Operations and Planning at Telefónica. “JDSU’s high quality test and measurement solution will also provide us with a significant reduction on our operating costs.”
For more information on test equipment and suppliers, visit the Lightwave Buyers Guide.