Nokia says it will reorganize its primary customer-facing operations into a pair of regional groups. Ricky Corker will become President of Customer Operations, Americas, and Federico Guillén President of Customer Operations, EMEA & Asia, as of January 1. Ashish Chowdhary, current head of Customer Operations, will leave the company after a 15-year tenure at the end of 2018 to join another company Nokia did not identify.
"As we enter the 5G era, extreme customer focus is a must," said Nokia President and CEO Rajeev Suri. "The changes we are announcing today will ensure that we continue to have the senior management capacity necessary for superb customer relationships in a world of increasing speed and complexity. I am extremely pleased that we have two very strong leaders, Ricky Corker and Federico Guillén, to lead these new groups."
Corker will step up from his present role as executive vice president and president North America. He also has served as head of the Asia Pacific Region and held senior roles in Europe and Australia with the company. Corker will report to Suri and, effective January 1, 2019, will join the Nokia Group Leadership Team.
Guillén is Nokia’s current president, fixed networks. Previously, he was president of Alcatel-Lucent Spain and head of the Telefónica account team. He also is a member of the board of Nokia Shanghai Bell. Guillén will continue to report to Suri and remain a member of the Nokia Group Leadership Team. Nokia says it will announce a replacement for Guillén with the Fixed Networks unit in the future.
The changes will see the Nokia Leadership Team comprising Suri, Basil Alwan, Hans-Juergen Bill, Kathrin Buvac, Corker, Joerg Erlemeier, Barry French, Sanjay Goel, Bhaskar Gorti, Guillén, Kristian Pullola, Sri Reddy, Marc Rouanne, Maria Varsellona, and Marcus Weldon as of January 1, 2019.
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