Incognito to support Atlantic Broadband's customer experience enhancements

May 18, 2021
Incognito to automate subscriber provisioning and device management across Atlantic Broadband’s fiber broadband network.

Incognito Software Systems Inc. (Vancouver, Canada), a global provider of broadband service orchestration software platforms for digital service providers, today announced that Atlantic Broadband, the eighth-largest cable provider in the U.S. and a subsidiary of Cogeco Communications Inc., has selected Incognito to automate broadband service activation and device provisioning across its DOCSIS and fiber networks.

Incognito enables Atlantic Broadband to automate and accelerate subscriber activations for its internet, video, and phone services. Incognito's advanced orchestration capability integrates directly with upstream BSS systems and into various multi-vendor network functions to provision subscriber services seamlessly and with scale.

The Incognito suite also provides centralized IP management capability and proactive CPE device management independent of network access technology.

"Atlantic Broadband is continuously working to deliver the best customer experience possible," said Frank van der Post, president of Atlantic Broadband. "Incognito is part of our digital-first transformation strategy that aims to seamlessly automate subscriber services and proactively manage CPE devices, enabling us to solidify our reputation as the leading broadband service provider in our markets."

"We are honored to have been selected by Atlantic Broadband to support their continued focus of enhancing and automating the customer experience," added David Sharpley, CEO of Incognito. "Incognito's zero-touch orchestration suite enables progressive service providers to accelerate service innovation with a scalable, future-proof approach."

Incognito Software Systems is a division of the Lumine Group, a portfolio of Constellation Software Inc., the largest independent software company in Canada. Visit www.incognito.com for more information. 

About the Author

BTR Staff

EDITORIAL
STEPHEN HARDY
Editorial Director and Associate Publisher
[email protected]
MATT VINCENT
Senior Editor
[email protected]
SALES
KRISTINE COLLINS
Business Solutions Manager
(312) 350-0452
[email protected]
JEAN LAUTER
Business Solutions Manager
(516) 695-3899
[email protected]

Sponsored Recommendations

April 25, 2025
This webinar will examine trends and advancements at the system and optical module levels for data center interconnect. Register today to join the discussion.
March 12, 2025
Join us for an engaging discussion with industry experts on the intersection of AI and optics. Moderated by Sean Buckley, editor-in-chief of Lightwave+BTR, this panel will explore...
May 6, 2025
In this webinar learn from industry experts how no-code/low-code tools automate any workflow without costly software projects with practical examples of how automation can deliver...
April 10, 2025
The value of pluggable optics in open-line systems is also becoming more apparent. This webinar describes this trend and explores how such modules can best be employed. Register...