Vivo expands B2B tranformation program with Netcracker

Dec. 3, 2020
Telefónica's Brazilian subsidiary launches E-commerce offering for improved customer support and engagement.
Pixabay / geralt
66301c96d60211000824c424 Monitor Geralt

Netcracker Technology announced on Dec. 1 that Vivo, the Brazilian subsidiary of Telefónica Group, has extended its B2B transformation program to include e-commerce support in order to facilitate ordering and purchasing of products and services, generate new revenue through convergent offerings and deliver an enhanced customer experience.

The e-commerce channel will be enabled through an existing deployment of Netcracker’s Product Catalog and Configure, Price, Quote (CPQ) solutions.

This latest phase of Vivo’s ongoing large-scale B2B transformation program continues Netcracker’s delivery of the cloud-based Netcracker Digital BSS platform and the cloud-native Netcracker Customer Engagement solution – which the company notes "enables a digital-first omnichannel experience, and expands it to include an integrated e-commerce layer that is supported by critical logic on the back end and a robust set of e-commerce APIs." I

In addition, Netcracker will provide Vivo with consulting and other professional services to address how best to implement the e-commerce solution, which will be delivered using Agile methodologies. Netcracker says the new e-commerce capabilities will allow Vivo to offer mobile, fixed and convergent products to its B2B customers via a digital channel, decrease time-to-market for new offerings, and provide customers with an improved digital experience including self-care capabilities.

“We’ve already validated our relationship with Netcracker through our existing BSS platform for B2B customers, so we anticipate that this next phase will continue the excellent work on our transformation initiative and the high standards of quality we’ve come to expect,” says Andre Kriger, CIO at Vivo. “Netcracker’s ability to deliver projects efficiently with a highly stable and reliable platform made the decision to extend our relationship very easy for us.”

“This latest phase of our long-term project with Vivo will give the operator even more tools and options to expand its B2B business and ensure customers have access to everything they need to order innovative digital services quickly and conveniently and are able to easily receive any needed support,” adds Fabio Gatto, General Manager at Netcracker. “We are delighted that our strong partnership with Vivo will continue.”

For more information, visit www.netcracker.com

About the Author

BTR Staff

EDITORIAL
STEPHEN HARDY
Editorial Director and Associate Publisher
[email protected]
MATT VINCENT
Senior Editor
[email protected]
SALES
KRISTINE COLLINS
Business Solutions Manager
(312) 350-0452
[email protected]
JEAN LAUTER
Business Solutions Manager
(516) 695-3899
[email protected]

Sponsored Recommendations

Meeting AI and Hyperscale Bandwidth Demands: The Role of 800G Coherent Transceivers

Nov. 25, 2024
Join us as we explore the technological advancements, features, and applications of 800G coherent modules, which will enable network growth and deployment in the future. During...

Next-Gen DSP advancements

Nov. 13, 2024
Join our webinar to explore how next-gen Digital Signal Processors (DSPs) are revolutionizing connectivity, from 400G/800G networks to the future of 1.6 Tbps, with insights on...

Understanding BABA and the BEAD waiver

Oct. 29, 2024
Unlock the essentials of the Broadband Equity, Access and Deployment (BEAD) program and discover how to navigate the Build America, Buy America (BABA) requirements for network...

On Topic: Optical Players Race to Stay Pace With the AI Revolution

Sept. 18, 2024
The optical industry is moving fast with new approaches to satisfying the ever-growing demand from hyperscalers, which are balancing growing bandwidth demands with power efficiency...