Astound Broadband expands use of Netcracker Revenue Management

May 10, 2022
The service provider is now consolidating all properties and customers on a single billing and rating platform.
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Netcracker Technology today announced that Astound Broadband will expand its use of the Netcracker Revenue Management system, part of the Netcracker Digital BSS platform, to support several recent acquisitions.

As premise for this move, Astound Broadband is bringing together its regional internet service providers in the U.S., including RCN, Grande, Digital West, enTouch and Wave Broadband, with recently purchased WideOpenWest (WOW!) assets in Chicago, Evansville, Indiana, and Anne Arundel County, Maryland. RCN, Grande and Wave Broadband have used Netcracker Revenue Management for a number of years to drive business growth. Because of its stability and the close relationship with Netcracker, Astound Broadband said it is extending the billing, charging and other capabilities, which will provide a consolidated platform across its newly acquired WOW! and Harris Broadband properties, reducing maintenance costs and complexity.

“With so many different companies, products and services coming together under one banner, we needed a next-generation revenue management system that could support all of our lines of business and customers across the U.S.,” said Bill Davis, SVP of IT at Astound Broadband. “With Netcracker, we have a partner that has supported us through many changes without missing a beat, and we are confident that by continuing our relationship we will be in excellent hands going forward.”

Astound now delivers services to 11 states, including major metropolitan areas such as Boston, Chicago, Dallas, Houston, New York, Philadelphia, San Francisco and Seattle.

A wholly owned subsidiary of NEC Corporation, Netcracker Technology says it offers software solutions and professional services "to enable large-scale digital transformations, unlocking the opportunities of the cloud, virtualization and the changing mobile ecosystem."

“We are honored to continue working with some of the biggest brands in the U.S. communications market and helping them to deliver the best experience to their customers,” said Rohit Aggarwal, GM at Netcracker. “It’s extremely meaningful to us when a long-standing customer like Astound Broadband stays with Netcracker as they grow and evolve.”

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